Our Security and Core Values
We provide security to suit all occasions with a total focus on the needs of our customers we ensure the Smithy Security add value to prestige and high profile events.
Smithys Security offer a definitive security service, using our 15 years industry experience to effectively manage security at a wide range of hospitality events. We provide a complete range of services, keep you informed of current security trends are well respected, reliable and trustworthy.
Our reputation for immaculate presentation, approachability and thinking differently is the key to our success.
- HOSPITALITY EVENTS
- SPORTING EVENTS
- RED CARPET
- MARQUEE PARTIES
- AWARD CEREMONIES
- FILM PREMIERE
- BRAND LAUNCHES
- CORPORATE EVENTS
- FASHION SHOWS
- EXECUTIVE PARTIES
- PRODUCT LAUNCHES
- EXECUTIVE SECURITY
“We look at security from the perspective that matters, yours.”
Andrew Smith, Head of Security
Smithys Security is a s forward thinking, distinctive VIP security company, providing a bespoke service to private, corporate and public sectors. Our innovative approach to the provision of security is derived from over 30 years of industry experience including: The London Fashion Show, National stadium events, festival backstage hospitality, close protection of foreign dignitaries, brand launches and weddings.
Smithys Security work to four core values underpinning our ethics, experience, operation and culture.
Smithy Security personnel are honest and trustworthy, can work unsupervised and are dedicated to meeting clients needs. We recognise our reputation as the key to our ongoing success. SMITHYS SECURITY does not compromise in it’s demand for total integrity.
We work discreetly at prestige events providing excellent background security that fits the desired event expertise. Constantly vigilant, we deal with risks and issues before potential escalation.
Smithy Security is accredited with the quality standard ISO9001. The dedicated team is highly trained, will evaluate and manage situations, lend assistance where required in order to make events more secure.
Understanding our customer requirements is key to the effective delivery of our service, we will design the solution to fit your brief; whether you require a small, medium or large event the Smithy Security offer a discreet and effective security presence.
We balance the need to provide a ‘non-intimidating’ approach, with a full and effective security service. Smithy Security personnel present impeccably in suits and ties in order to add prestige to high profile events. Our impeccable dress code, tailored to the occasion is matched by our immaculate security service.
When looking for a competitive, professional, reliable Security Provider you need look no further than Smithy Security Services. A bespoke security provider that will listen to your needs and build the service that you the client require. Increasingly, Companies and Individuals have to ensure that their staff, businesses and property are kept free from attack, be that vandalism, theft or protest. At Smithys we provide highly trained, uniformed Security Officers that carry out Manned Guarding for all your security needs which includes;
- Static Guards
- Mobile Patrols
- Manned Guarding
- Retail Security Officers, Store Detectives
- CSCS Construction Site Security
- Executive Protection
- Event & Festival SIA Staff
- Spectator Stewards
- Distribution & Warehouse Loss Prevention
SERVICES & SOLUTIONS
When your doors are manned with Smithys smart Security Guards, it’s important we project the right image – one that matches your own company’s values. Meeting and greeting staff every morning, and as the first point of contact for visiting executives and VIPs, our flexible Security Officers and their teams will take care of offices, commercial properties and council buildings, patrolling the premises, controlling goods in and out, searching individuals and vehicles, monitoring CCTV cameras and more.
Many of Smithys Security Officers have a background working in customer-facing roles. Where we deal with the public at large – busy Mums, Dads and their families – we know how important taking a softly, softly approach can be. Our uniformed Officers are skilled at dealing with large crowds, letting thousands in during the sales or evacuating entire shopping malls in an emergency. We also deploy covert store detectives, oversee control room operations, manage car parks and provide First Aid.
As well as providing Static Guards, we also move with you. Whether transporting freight by road and rail, our security solutions can provide the support and infrastructure you need to trace, track and trail valuable goods. Our Security Consultants and analyse your plans, carrying out a comprehensive safety and security audit. We will put in place plant and personnel to help you monitor your assets every step of the way, using sophisticated electronics. And we can report back to you moment by moment, saving you money in the process.
Agile and attentive, our specially trained Security Guards don’t flinch when it comes to working in hostile environments. Quick to respond – many come from the ranks of the Armed Forces – they will work in tandem with CCTV surveillance cameras to scour every corner of your warehouses and distribution centres:
They will spot weaknesses in your perimeter fences. Challenge suspicious traffic in and out of your gates.
Operate remote gate monitoring systems.
Our Mobile Managers even take care of your Health & Safety issues
Oil rigs, ferry and freight companies, shipping agencies and port authorities around Britain call on Smithys Security to meet their stringent standards. Working with Special Branch and the Border & Immigration Agency within the framework set by the regulatory body (TRANSEC), our drills and skills touch on all aspects of maritime traffic in and out of our shores. X-ray screening, searches, sniffer dogs preventing smuggling – it’s all in a day’s work for Smithys Professional Security
Visitor Attractions Security
Permanent or temporary, theme parks and exhibitions call for a special mix of security solutions, from the turnstiles to the souvenir shop. Mitigating the risks while making priceless exhibits accessible to the public calls for a delicate balance. Preventing theft or acts of vandalism often sees Smithys Guards working in places that were not designed to welcome large numbers of visitors such as stately homes. Indoors and outdoors, time and again, our unobtrusive security professionals prove they are just the ticket.
Uniformed, suited or unseen, our specially trained Close Protection Specialists provide cover at home and on the move. Shadowing a special visitor for a shopping spree or dealing with a press call and the paparazzi, we will plan routes, prepare venues and ensure the day runs smoothly so celebrity feathers do not get ruffled in the slightest. From sports stars and Royalty to senior executives who’d prefer to be rich but not famous, our Security Agents and Professional Drivers keep trouble at bay.
An AGM, a private function at your corporate HQ – there are many events that call for additional Security Staff . Because our flexible workforce is ready-vetted and trained, we can respond at short notice, be it for an exclusive launch at London Fashion Week or a rock band playing to a record crowd. Smithys is adept at working with the Police at all sorts of venues and events, providing: Manned Guarding services, Ushers, CCTV cover, Access control, Car park management, Covert surveillance and more
Hospitals & Schools
At Smithys, we place particular emphasis on vetting our Security Officers, and on training them for everything a specialised environment can throw at them. With hospitals free to make their own security arrangements and more schools now enjoying the freedom and autonomy to source theirs, too, we can tailor a solution to meet their needs. Smithys Security offers outstanding value for money as well as CRB-checked personnel with site-specific Security Training
Our Security Guards match the profile you’re looking for. A friendly smiling face to welcome visitors to your premises, or a more assertive no-nonsense approach to protect plant and machinery in the dead of night.
Screened, vetted, qualified and experienced, there’s lots going on behind the uniform. Our Security Officers can anticipate a problem long before visitors, guests or shoppers suspect a thing. They can diffuse tensions using tact and diplomacy. They respond to difficult situations calmly and quickly.
Front of House Security
Meeting and greeting customers, or keeping a low-profile (in uniform or plain clothes), we’re on watch. Our Front of House Security can blend seamlessly with your staff or stand out, be it for reassurance or as a deterrent. Whatever the point of entry, our officers are trained to search people, their bags, their rucksacks and hatchbacks. Profile can provide welcoming and attentive concierge services, too, for hotel and residential situations, at times to suit you. At Smithys Security, Front of House takes many forms, but the primary objective is the same: to keep you safe.
Our multi-skilled Security Officers are adept at multi-tasking. Many have bags of customer-facing experience, often as a result of working in retail and other service industries. Add to those talents specialised Security Training and your company can benefit in more ways than you might think.
As well as taking care of security issues, where circumstances permit and the client requests it, our Smithys Guards will:
Keep tabs on the visitors' log Help visitors with directions Provide support to reception staff Handle first aid and other emergencies.
Crime prevention is our priority, but we’re also quick to respond. Smithys Mobile Patrols work in a number of ways. Assigned to your premises and their surroundings, rotas will keep regular checks on even the most remote corners where trouble can lurk. We’ll devise random rotas, too, just to keep unwelcome visitors on their toes.
The other way our Mobile Patrols operate is to provide a flexible, cost-effective solution to your security needs. On foot, by car, or teamed with dogs, our Security Services can call on your premises day or night. Where hiring your own dedicated team is not an option, our Mobile Patrols provide an affordable alternative.
Relying on staff to keep keys safe or to be on hand at unsociable hours of the night only leads to frustration. In the case of fire or a break-in, the consequences could cost you millions of pounds. With Smithys Key Holding Service designed to BS7984 Standards, we can have your doors open in no time, any time.
Securely locked away, your keys and alarm codes will be in safe hands. For swift access, with insider knowledge of your premises, we will log all keys in and out, advising the appropriate personnel at all times. All of which means you can get your doors opened when you want to and keep them closed when you need to.
Linked to our Key Holding service, our Alarm Response measures protect you around the clock. As soon as your alarm receiving centre gets the signal, we will be on our way, often reaching your premises before the Police:
We use uniformed Response Officers and liveried vehicles
We carry out checks for intruders, damage and signs of forced entry.
We make your premises safe
We call in your preferred locksmiths or glaziers
We liaise with the Emergency Services.
Our Security Officers are closely supervised and ably supported by their Team Leaders and Managers. Together, they have the kind of local knowledge and on-site training that will keep them a step ahead, whatever the threat. They also have the back-up of Smithys Security Control Room . Around the clock.
This state-of-the-art nerve centre is at the forefront of CCTV technology, supporting Static Officers and Mobile Patrols in the field, keeping check on Lone Workers in isolated and often demanding workplaces – indoors and out. Ready for the unexpected, they’re also just a phone call away from our most senior managers, ready to handle any crisis.
As well as placing personnel on site, Smithys employs the latest technology, installing event-activated monitoring services. Triggered by a number of discreet sensors, intruders will be immediately picked up on camera and monitored by our CCTV experts at Smithys Remote Monitoring Centre. As well as recording images, we will sweep into action with a pre-agreed course of action – contacting you by phone, dispatching our Mobile Patrols, calling the police or even warning off intruders via an onsite PA system.
SMITHYS SECURITY SERVICES TRAINING PROCEDURES
Part 1 - Induction Training For New Recruits
All new recruits (including those who transferred under TUPE) complete a four-day off-site security induction training course to BS7499 standard, as approved by the Security Industry Authority (SIA). If necessary, arrangements will be put in place to ensure that training does not affect the level of cover. Exact course content will be tailored and agreed with each client. Typically, the course covers the following topics:
Duties and responsibilities of a Security Officer, Patrolling, Access control, Searching, Security and emergency systems, Fire awareness and dealing with emergencies, Health and safety at work, The law, crime scene preservation and evidence, Customer care skills, Communication skills and reporting, Equal opportunities, discrimination (racial, sexual, disability, harassment)
Avoiding conflict and reducing risk (role play scenario)
Defusing conflict (role play scenario)
Resolving conflict, Post incident considerations and learning from conflict Trainees will sit two examinations as part of the four-day course.
Part 2 - Site Specific Training
Once assigned to a contract, Security Officers undergo specific training. Tailored to the needs of the contract and the client’s Assignment Instructions, training covers areas such as:
Assignment security duties
Appearance, attitude and conduct
Legal restriction on arrest, search and seizure
Detection, control and reporting of fires
Use of portable fire fighting equipment
Basic report writing and verbal communications
Procedures to be used to notify the police of criminal activity or emergency
Control Room Operations
Safe Child lost child procedure
This training is normally carried out on site, at the end of which Security Officers will be tested. The Operations Manager will ensure that all Security Officers have passed the Site Specific Training Programme.
Part 3 - Continuation Training
A significant percentage of Smithys Security Management Team have been promoted from within the business. Smithys ongoing development programme ensures that staff maintain the highest standards and keep abreast of technological advancements, industry best practice and any changes to regulatory or contract requirements. When designing development programmes, input is encouraged from the client by Profile’s Operational Managers. Continuation Training will include:
to prepare personnel for specific duties. Client and site requirements will determine the subject matter and the duration of training.
to match a client’s requirements, such as First Aid, Fire, Lift and Plant Training.
carried out by the Operational Supervisors or by the Customer Service Manager as necessary to ensure compliance with client and site requirements.
A personal training file is maintained on all Security Officers and these are available to our clients at any time.